Returns & Refunds policy

At our store, we value your satisfaction and strive to ensure you are completely happy with your purchase. Please review our policy below, which outlines the conditions under which returns are accepted, including a special requirement when the product’s box has been opened.

1. Order Cancellation

• Right to Cancel: You may cancel your order within 7 days from the date you receive the product.
• How to Cancel:
  Simply send your cancellation request via email to: info@myapple.store

Once your cancellation request is approved and, if applicable, the product is returned in acceptable condition, we will process your refund.

2. Eligibility for Returns

For a return to be accepted, please ensure that:

• The product was purchased within the last 7 days.
• The product is in its original, undamaged condition.
• The product is returned in its original packaging.

Important – Box Opening Requirement:

• If the box has been opened:
  You must record a full video of the unboxing process immediately upon receipt. This video should clearly show that the product is undamaged, complete, and in its original condition.
• Video Submission Deadline:
  The unboxing video must be sent to us within 4 days of receiving the product.
• Non-Compliance:
  If the required video is not provided within the specified timeframe, or if the video indicates that the product is damaged or incomplete, we reserve the right to refuse the return.

3. Returning the Product

• Responsibility:
  You are responsible for the cost and risk of returning the product.
• Return Shipping:
  We recommend using an insured and trackable shipping service to ensure the safe return of the item.
• Return Address:
  (Our customer service team will provide you with the return address once your return request has been approved.)

4. Refund Process

Once we have received the returned product and verified that it meets all return conditions (including the required video evidence if the box was opened):

• Refund Method:
  Your refund will be processed using the same payment method used for your purchase.
• Processing Time:
  Refunds will be issued within 7 days of receipt and verification of the returned product.
• Shipping Costs:
  Shipping fees are non-refundable unless the return is due to an error on our part.

5. Contact Us

If you have any questions or concerns regarding our Returns & Refunds Policy, please reach out to us by email at:
info@myapple.store